AI Transparency
Last updated: November 10, 2026
Draft — this page has not yet been reviewed by legal counsel. It describes the intended purpose of the AI assistant and may change before it becomes final.
The patient portal can include an assistant based on artificial intelligence (AI). This page explains what it does, what it does not do, and how you stay in control.
What the Assistant Does
The assistant helps you use the portal. It acts only for you, within your own clinic.
- Finds and opens portal pages
- Shows your invoices and their status
- Shows your appointments, and moves or cancels one after you confirm
- Books a free slot that you choose: a doctor, your usual doctor, a service from the clinic’s list, or the first free slot
- Gives the clinic’s address, directions and opening hours
- Takes you to the screen for uploading documents
- Drafts and sends a message to clinic staff for you
What the Assistant Does Not Do
The assistant is not a medical tool. It does not:
- give medical advice
- diagnose or suggest a possible condition
- assess urgency or prioritise patients
- ask about your symptoms
- interpret doses, medication plans, results or reports
- choose a doctor or specialty based on your complaint
- call emergency services
If you type a reason for your visit, it is passed to the clinic as your own note. The assistant does not interpret it.
Emergencies
In an emergency, call 112. For the medical on-call service in Germany, call 116 117. This notice is fixed text in the portal. The AI does not write it and does not decide whether a situation is an emergency.
You Know When You Are Talking to AI
Article 50 of the AI Act (Regulation (EU) 2024/1689) requires that you are told when you interact with an AI system. This duty has applied since 2 August 2026. The assistant is designed to carry a visible “AI assistant” label and to say that it is an AI at the start of each conversation, in text and in voice. Screen readers announce the label too.
Models and Data Processing
The assistant uses language and voice models from external providers, reached through a model router operated for Dudoxx. Our goals are processing in the EU and no training of AI models on patient data. The providers, their processing locations and how long conversations are kept will be listed here once they have been confirmed. See also the privacy notice.
You Stay in Control
The assistant makes suggestions. You decide.
- Every booking, move or cancellation needs your explicit confirmation on screen
- Messages are answered by clinic staff, not by the AI
- The assistant makes no automated decision with legal or similarly significant effects on you
Using the Portal Without the Assistant
You do not have to use the assistant. Every task can also be done on the regular portal pages or by contacting your clinic. Voice is used only after your separate consent.
Report a Problem
If the assistant gives a wrong, unclear or inappropriate answer, tell us: send a message to your clinic’s staff or write to us. Your report helps us improve the assistant.
Email: contact@dudoxx.com